Route: the water carries sewage or came up a sewer line
So mobilization stays on track, this is the route people already know, and it is unambiguous.
Clean, gray, and contaminated water
Nationwide
Our always-ready team contains and removes Category 3 water, then cleans, sanitizes, and disposes of materials that cannot be safely restored.
Signs to look for
With a crew geared up, if you notice any of these problems, call us before water has more time to spread into nearby materials.
So mobilization stays on track, this is the route people already know, and it is unambiguous.
Because we answer at any hour, surface water that crossed soil or pavement is treated as Category 3.
For an always-ready response, the path counts as much as the origin.
So mobilization stays on track, lower category water climbs the scale as it sits, and warmth speeds that up.
For an always-ready response, a dead rodent, a nest or heavy insect activity in standing water is a recognized Category 3 route.
For an always-ready response, an unidentified source is assessed at the top of the scale until it is named.
What happens
Our always-ready team adjusts the work to what got wet, how far the water traveled, and which materials can be saved.
For an always-ready response, source, path, elapsed time and room temperature are recorded with photographs. With a crew geared up, you get the reasoning behind the label, not just the label.
Because we answer at any hour, we measure how much of the total surface area of the space is wet porous material.
For an always-ready response, circuits serving the space are switched off at the panel, from dry footing, before the first crew member enters.
For an always-ready response, barriers, air scrubbing and a doffing station separate the affected area from the rest of the building.
For an always-ready response, on a Category 3 work plan, respiratory protection is worn as standard along with suits, boots, gloves and eye protection.
For an always-ready response, each item on the estimate traces back to the category call that justified it.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
What to expect
Here is how we ordinarily handle category 3 cleanup near the United States.
So mobilization stays on track, source and path answer most of the category question before anyone arrives.
Your callSo mobilization stays on track, elapsed time is a category input, and nobody can reconstruct it later.
+5 minutesBecause we answer at any hour, people and pets out of the affected area, then power to it switched off at the panel from dry footing.
+10 minutesBecause we answer at any hour, do not mop, bin anything or move contents around.
+15 minutesWith a crew geared up, we trace the source and path, fix the timeline, take room temperature and humidity, and photograph the evidence.
On arrivalFor an always-ready response, the category goes in the file with its evidence.
First hour on siteFor an always-ready response, sealed work area, respiratory protection and the disposal route are set because the category demands them. Because we answer at any hour, nothing moves until that boundary is established.
First hour on siteUnderstanding the cost
With a crew geared up, we explain the recommended work and price before you approve the job. With a crew geared up, these examples show what may change the estimate.
| Common situation | What the estimate may include | Typical range |
|---|---|---|
| Category 3 cleanup in one room or a small area, removal, cleaning and disinfection | Nationwide cost range. This is what the Category 3 label adds to a small loss: sealed work area, protection, documented disposal and a cleaned and dry release. | $2,000 to $4,000 |
| Category 3 cleanup across a finished lower level, removal, cleaning, flood cut and drying | Nationwide cost range for a full contaminated level with disposal and multiple drying zones. | $7,000 to $18,000 |
| Category 3 cleanup priced by affected area | Nationwide cost range for measured affected area at the top of the contamination scale. | $7 to $15 per square foot |
| Category 2 cleanup priced by affected area | Nationwide cost range for soiled water, where cleaning and cushion disposal are added to drying. | $4 to $9 per square foot |
| Category 1 cleanup priced by affected area | Nationwide cost range for clean water, where most materials are dried in place rather than removed. | $3 to $7 per square foot |
| Flood cut drywall and insulation removal, per square foot | Nationwide cost range for cutting, removing and bagging contaminated wall material and insulation. | $1.50 to $4.00 |
| After hours or overnight dispatch charge | Nationwide cost range for an out of hours dispatch, ahead of any cleanup pricing. | $100 to $400 |
Which category the water is placed in
For an always-ready response, category 1 is extraction and drying. For an always-ready response, category 2 adds cleaning and cushion disposal.
How much of the space is wet porous material
This is the class question and it prices separately from the category. More wet porous material across the total surface area means more gear and more days.
How far the category escalated before anyone called
With a crew geared up, a loss caught as Category 1 and dried is a fraction of the same loss assessed as Category 3 on day three.
Height of the wet line on the walls
Because we answer at any hour, this drives drying difficulty, because a taller wet line means more wet surface and more cavity to dry.
Low permeance materials in the assembly
With a crew geared up, hardwood over a subfloor, plaster, or a concrete slab holds bound water that leaves slowly.
Whether the determination is documented
So mobilization stays on track, a documented category is approved and paid.
Why timing counts
For an always-ready response, water can keep moving into nearby materials even when the surface looks dry.
So mobilization stays on track, water never improves on its own.
For an always-ready response, moving up a category adds sealed work area, protection, disposal and material removal.
So mobilization stays on track, as water migrates it wets more of the total surface area of the space, including walls and ceilings.
With a crew geared up, infants, older adults, pregnant household members and immunocompromised people are the reason the standard allows an elevated response.
Helpful service information
Because we answer at any hour, start with the short explanation. For an always-ready response, open a card if you want a little more detail.
With a crew geared up, it sorts water by contamination into three brackets.
For an always-ready response, the category scale comes from the IICRC S500 standard, which is the reference document professional restorers work to.
Category is about the water.
Category and class get confused constantly, and the difference is genuinely useful. Category is about the water. Class is about the drying challenge, measured as how much of the total surface area of the space is wet porous material.
Category is assessed at the time of the inspection, not at the moment of the leak.
Deterioration over time is the part homeowners are rarely told about. Category is assessed at the time of the inspection, not at the moment of the leak.
Help near you
Choose your area below, or call (888) 657-0846 and describe what happened.
You may also need
Our always-ready team removes heavily contaminated water and damaged materials, then cleans and sanitizes affected rooms to reduce serious health risks.
Get a Quote: (888) 657-0846Our always-ready team removes moderately contaminated gray water, then cleans and dries affected materials using precautions appropriate for the source.
Get a Quote: (888) 657-0846Our always-ready team identifies, contains, and removes contaminated water, followed by cleaning and sanitation appropriate for the source and affected materials.
Get a Quote: (888) 657-0846Our always-ready team cleans and sanitizes surfaces affected by contaminated water after extraction and removal of materials that cannot be safely restored.
Get a Quote: (888) 657-0846Our always-ready team identifies the water source, measures visible and hidden moisture, documents damage, and recommends an appropriate cleanup and drying plan.
Get a Quote: (888) 657-0846Our always-ready team uses air movement, dehumidification, and moisture moisture watch to dry framing and building materials beyond the visible surface.
Get a Quote: (888) 657-0846Our always-ready team removes sewage water and damaged materials, then cleans and sanitizes affected rooms to address contamination and lingering odors.
Get a Quote: (888) 657-0846Our always-ready team removes a controlled lower section of wet drywall so contaminated cavities can be cleaned, inspected, and properly dried.
Get a Quote: (888) 657-0846Common questions
So mobilization stays on track, grossly contaminated water that can contain harmful agents. With a crew geared up, under the IICRC S500 standard, it covers sewage, water from outdoors at ground level, water that contacted contamination on its way, and lower category water that degraded over time.
With a crew geared up, category 1 is clean water from a sanitary source such as a supply line.
So mobilization stays on track, category describes what is in the water. Because we answer at any hour, class describes how hard the space will be to dry, based on how much of its total surface area is wet porous material.
With a crew geared up, by how much of the total surface area of the space, meaning floor, walls and ceiling together, is wet porous material.
With a crew geared up, yes, and this is the part most people are never told. With a crew geared up, clean water answers the line soil and grows bacteria as it stands, so it is treated as Category 2 within about a day and Category 3 beyond about two days.
For an always-ready response, it means the estimate should include sealed work area, protective gear, removal of absorbed porous materials, documented disposal and a cleaned and dry release.
So mobilization stays on track, no. With a crew geared up, the category condemns porous material that absorbed the water, not the contents of the room. For an always-ready response, non porous and semi porous items such as metal, glass, sealed plastic, solid wood and plywood casework are in most cases cleaned and kept.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
Areas we serve
With a crew geared up, identify your state to reach restoration assessment, extraction, cleanup, and drying service in your area.
View the area on Google Maps